In mid-September when Erin started spending time in Davis, I ordered 2 Safe-T-Poles from Amazon to be sent directly to Erin in Davis. Within a week the brackets that hold the tops and bottoms of the poles arrived, but no poles. Every time I write to Amazon, the supplier responds immediately, saying that they will check with Fed Ex. I just had a message from Steve saying that after almost 2 months, ONE pole arrived today at last. I have hopes the other one will arrive soon.